Customer Care

ANNIKAH – Refund & Returns Policy

Last Updated: 10 November 2026

At ANNIKAH, we want you to shop with confidence. We take pride in the quality of our products and are committed to providing our customers with a positive shopping experience.

Please read our Refund & Returns Policy carefully before making a purchase.

1. Returns & Refund Eligibility

ANNIKAH accepts returns for products that are faulty, damaged, defective, not as described, or otherwise fail to meet the consumer guarantees under Australian Consumer Law (ACL).

You may be eligible for a refund, replacement or repair if:

• Your product arrives damaged or defective.
• Your product has a manufacturing fault.
• You receive an incorrect item.
• Your product is significantly different from its description.
• Your product does not meet applicable consumer guarantees.

Your rights and available remedies will depend on the nature of the problem and the requirements of Australian Consumer Law.

2. Change-of-Mind Returns

ANNIKAH does not offer refunds or exchanges for change-of-mind purchases.

This includes:

• Ordering the wrong size, colour or style.
• Deciding you no longer want the product.
• Finding the same product cheaper elsewhere.
• Accidentally ordering an unwanted item.

Please review your order carefully before completing your purchase.

This policy does not affect your rights under Australian Consumer Law.

3. Damaged or Faulty Products

If your order arrives damaged, faulty or incorrect, please contact our customer support team as soon as possible.

We recommend contacting us within 30 days of receiving your order to help us resolve the issue quickly.

When contacting us, please provide:

• Your full name.
• Your order number.
• A description of the issue.
• Clear photographs of the product and any damage.
• Photographs of the packaging, where relevant.

Our team will assess your request and advise you of the next steps.

The recommended 30-day notification period does not limit your statutory consumer rights.

4. Refunds & Replacements

If your product has a major failure under Australian Consumer Law, you may be entitled to choose a refund or replacement.

For minor failures, ANNIKAH may offer a repair within a reasonable time. If the issue cannot be resolved within a reasonable time, you may be entitled to other remedies under Australian Consumer Law.

Where a refund is approved, it will generally be processed to your original payment method.

Please allow 5–10 business days after the refund has been processed for the funds to appear, depending on your financial institution.

5. Return Shipping Costs

If your product fails to meet the consumer guarantees under Australian Consumer Law, ANNIKAH will cover reasonable return shipping costs where required by law.

For eligible returns, our customer support team will provide instructions on how to return your product.

Please do not send products back without first contacting our team for return instructions.

6. Incorrect Items Received

If you receive an item different from what you ordered, please contact us as soon as possible.

We will investigate the issue and arrange an appropriate resolution, including a replacement or refund where required.

7. Order Cancellations

If you need to cancel an order, please contact us immediately.

We will do our best to accommodate cancellation requests before the order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

This does not affect your rights under Australian Consumer Law.

8. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under Australian Consumer Law.

9. Contact ANNIKAH

If you have any questions regarding refunds, returns or damaged products, please contact our customer support team.

Business Name: ANNIKAH

Customer Support: Monday–Friday, excluding public holidays

We aim to respond to all customer enquiries within 1–2 business days.

Thank you for shopping with ANNIKAH. We appreciate your support and look forward to providing you with a great shopping experience.